Regional Clinical Director, Homecare

The Regional Clinical Director, Homecare Services is responsible for all agency operations for an assigned territory. The Regional Director will also serve as the Agency Administrator as required by state.

Responsibilities include, but are not limited to:

• regulatory, billing and contract compliance
• profit and loss responsibility
• agency growth
• implementation of new technology solutions and integration of new acquisitions
•  lead the planning and achievement of objectives that are consistent with the mission, vision, and values along with business and financial goals.
• Assist with the development of company and organizational goals.
• Hiring, counseling and termination of branch level staff as appropriate, including Branch Managers.
• Provide support and problem solving for the branch offices.
• Serve to cover vacant positions at the branch offices, as appropriate.
• Remain informed and educated about home care regulations and standards.
• Promote interdepartmental cooperation and communication, which may result in mediation of staff disputes.
• Develop employee excellence through recruitment, retention, training, motivation and reward.
• Establish performance goals with supervisors and evaluate their performance.
• Participate in strategic, short-range, and long-range planning for educational, client care, revenue, and public relations programs.
• Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding development, budget negotiations, generation of client care revenue, and contract preparation, negotiation, and approval.
• Shall review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary, on a regular basis to determine best practices and common pitfalls.
• Monitor the record system and statistical reporting system for proper documentation, planning and
  evaluation.
• Assist in the development of policies focused on client care in collaboration with stakeholders.
• Oversee care delivery and client outcomes to ensure that care meets the clients’ needs.
• Perform or review chart audits for both clients and personnel
• Monitor and take reasonable steps to ensure:
  • Client rights are exercised.
  • Compliance with applicable Federal, State and Local laws and professional standards are maintained.
  • Compliance with established policies and procedures.
• Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the plans of care and treatment to meet the needs of the clients.
• Review Quarterly QA Chart Reviews and develop a plan of correction.
• Responsible for the annual agency evaluation to review the quality of the agency's services with findings used to verify policy implementation, to identify problems, and to establish problem resolution and policy revision as necessary.
• Implement performance improvement priorities.
• Reviews monthly financials to determine areas of improvement.
• Monitors KPI’s to best manage the outcomes of the assigned territory.
• Take on-call as necessary.
• In collaboration with those involved, investigation of complaints/issues that arise. Plan must be
  developed to resolve and prevent recurrence of issues. Complete all appropriate paperwork in a
  timely manner.
• Be on site and present for any state surveys or audits, including exit review.
• Oversee integration of new acquisitions or consolidations in North Carolina
• Standardization of policy, procedure, forms and processes across North Carolina.
• Perform in collaboration with Senior Vice President, Homecare and/or Regional Director of Operations, North Carolina.
• If performing in an additional role, see added Job Description
• All other duties as assigned.

● Health care practitioner as defined in G.S. 90-640(a); or
a. An individual who has at least two years of supervisory or management experience in home
care or any other provider licensed pursuant to G.S. 131E or G.S. 122C; or
b. An individual who holds a bachelor's degree in health, business or public administration
science and has at least one year of supervisory or management experience in home care
or other licensed health care program.

● Thorough understanding of applicable Homecare licensure, program and contract regulations.
● Experience in home care administration and at least 5 years of supervisory or administrative
experience in home care or related health programs.
● Excellent oral and written communication and presentation skills.
● Professional demeanor and appearance.
● Proficient skills to promote excellent client relations and customer skills.
● People management skills and the ability to network and manage a team.
● Excellent organizational and time management skills.

Acknowledgement:
All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or
abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties,
responsibilities and requirements of the position. Employees may be required to perform other job-related
assignments as requested.